1. Introduction

classic-tide ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website classic-tide.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Full name and contact details (email address, postal address)
• Date of birth and age information
• Financial information relevant to benefit applications
• Medical information (where relevant to disability or carer payment applications)
• Employment history and income details
• Family composition and dependent information
• Centrelink reference numbers or Customer Reference Numbers (CRN)
• Information about your eligibility for specific social benefits

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookies Policy for details)

3. How We Collect Information

We collect personal information through:

• Forms submitted on our website
• Email correspondence
• Phone consultations
• Documents you provide to support benefit applications
• Cookies and similar tracking technologies on our website

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide social benefits application assistance services
• To assess your eligibility for various Australian government benefits
• To prepare, review, and submit benefit applications on your behalf
• To communicate with you about your service request
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To send you service-related updates (with your consent)

5. Disclosure of Your Information

We may disclose your personal information to:

• Government agencies (such as Services Australia/Centrelink) as necessary for benefit applications
• Healthcare providers (only with your explicit consent and when necessary for disability-related applications)
• Third-party service providers who assist us in operating our website or conducting our business (subject to confidentiality obligations)
• Legal and regulatory authorities when required by law
• Professional advisors (lawyers, accountants) bound by confidentiality

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encrypted connections (SSL/TLS) for data transmission
• Password-protected systems with restricted access
• Regular security assessments and updates
• Staff training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain client information for a minimum of seven years from the completion of services to comply with Australian taxation and business record-keeping requirements.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for specific uses of your information
• Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Information about children may be collected as part of family benefit applications, but only when provided by a parent or legal guardian.

11. International Data Transfers

Your personal information is primarily stored and processed in Australia. In some circumstances, we may use cloud service providers whose servers are located overseas. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Level 14, 287 Collins Street, Melbourne VIC 3000, Australia

14. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at [email protected]. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.